1. Introduction

At Spyki Bags, we strive to deliver your orders quickly and efficiently. This Delivery Information page outlines our shipping processes, delivery timelines, and what you can expect when you place an order with us.

We partner with trusted logistics providers to ensure your orders reach you safely and on time. Please review this information carefully to understand our delivery procedures.

2. Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Processing Steps:

3. Shipping Options

We offer multiple shipping options to suit your needs:

4. Delivery Timelines

Our estimated delivery timelines based on location:

Metro Cities

• Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad: 2-4 business days
• Pune, Ahmedabad, Jaipur, Lucknow, Chandigarh: 3-5 business days

Tier 2 Cities

• Bhopal, Bhubaneswar, Coimbatore, Kochi, Nagpur: 4-6 business days
• Visakhapatnam, Vijayawada, Madurai, Surat: 5-7 business days

Other Locations

• North Eastern States: 7-10 business days
• Jammu & Kashmir, Ladakh: 8-12 business days
• Andaman & Nicobar Islands, Lakshadweep: 10-15 business days

5. Shipping Costs

Our shipping costs are calculated based on order value, weight, and delivery location:

6. Order Tracking

Once your order is shipped, you can track its status using the following methods:

Email Updates

We will send you email notifications at key stages of your delivery:

• Order confirmation email with order details
• Shipping confirmation with tracking number
• Out for delivery notification
• Delivery confirmation

Track Your Order

You can track your order by:

• Clicking the tracking link in your shipping confirmation email
• Logging into your account on our website
• Using the tracking number on our delivery partner's website
• Contacting our customer support team

7. Delivery Issues

In case you experience any issues with your delivery, here's what to do:

Common Issues & Solutions

• Delivery Attempted but Failed: The courier will typically attempt delivery 2-3 times. Check the contact information you provided and ensure someone is available to receive the package.
• Wrong Address: Contact us immediately if you provided an incorrect address. We can help update the address if the order hasn't been shipped yet.
• Delayed Delivery: Check the tracking information for updates. Delays can occur due to weather, holidays, or logistical issues.
• Package Not Received: If tracking shows delivered but you haven't received the package, check with neighbors or building management. Contact us if the issue persists.

8. International Shipping

We currently offer international shipping to select countries. International orders may be subject to:

• Longer delivery times (10-20 business days)
• Customs duties and import taxes (payable by recipient)
• Additional shipping charges based on destination
• Restrictions on certain products

International Shipping Costs

International shipping costs are calculated at checkout based on the destination country and package weight. Typically ranges from ₹1000-₹2500 depending on the location.

9. Rural & Remote Areas

We deliver to most rural and remote areas, but please note:

• Delivery times may be longer than urban areas
• Some locations may have limited service availability
• Additional shipping charges may apply for remote locations
• In some cases, packages may be delivered to the nearest postal office or delivery point

If you reside in a remote area, please allow extra time for delivery and ensure your contact information is accurate so the delivery service can reach you if needed.

10. Contact Us

If you have any questions about our delivery services or need assistance with your order, please contact us:

Spyki Bags Customer Service
Email: spykistore@gmail.com
Phone: +91 9899369391
Address: SPYKI STORE
H.NO. 48, BLOCK - A, GALI NO. 7,
PRADEEP VIHAR, NATHUPURA, BURARI,
NEW DELHI - 110084

Our customer service team is available Monday to Saturday, 10:00 AM to 6:00 PM IST, excluding public holidays.